Telephone enquires can be made between 8.30am and 5.00pm each business day. Personal interviews are available between 8.30am and 4.30pm each business day (please call to arrange an interview).

FuturePlus Financial Services can be contacted by:
 

Email
Telephone	(02) 8234 6000
Fax	(02) 9279 4130
Writing	PO Box N180 Grosvenor Place NSW 1220
Visiting us	Ground Floor 28 Margaret Street Sydney, NSW 2000 (Please call to arrange an interview)

Regional Office
 

State Office NSW Sydney 28 Margaret Street 1300 369 901 Parramatta The Barrington, Suite 3, Ground Floor, 10 - 14 Smith Street 1300 369 901 Lismore 81-83 Molesworth Street 1300 369 901 Wagga Wagga 2/209 Baylis Street 1300 369 901 Orange 187 Summer Street 1300 369 901 Wollongong Shop 2 & 3/60 Burelli Street 1300 369 901 Newcastle 161 King Street 1300 369 901 Albury * 621 Dean Street 1300 369 901

* The Albury satellite office is staffed one day per month - bookings are essential.

Rollover office name to view territory

Parramatta Ground Floor, 10-14 Smith Street, 1300 369 901 Orange 187 Summer Street, 1300 369 901 Wagga Wagga 2/209 Baylis Street, 1300 369 901

Lismore 81-83 Molesworth Street, 1300 369 901 Newcastle 161 King Street, 1300 369 901 Sydney 28 Margaret Street, 1300 369 901 Wollongong Shop 2 & 3/60 Burelli Street, 1300 369 901

Complaints

In the event that you wish to lodge a Complaint in relation to advice you have received from a FuturePlus Financial Planner, we recommend your written complaint be addressed initially to your Planner. Should you not receive a satisfactory reply from your Planner within 7 Days, we then recommend that you contact the:

Complaints Resolution Officer
FuturePlus Financial Services Pty Limited
PO Box N835
Grosvenor Place NSW 1220

In accordance with industry standards, all complaints in relation to advice should be responded to within 45 days. Should FuturePlus Financial Services be unable to respond to your complaint within this timeframe, we will inform you of the reasons for the delay.

If you feel the response you receive from the Complaints Resolution Officer is unsatisfactory, you have the right to contact the Financial Ombudsman Service (FOS) on 1300 780 808.

FOS is an industry body that was set up to provide free advice to consumers that are not satisfied with the written response provided by the Complaints Resolution Officer.

Furthermore, the Australian Securities and Investment Commission (ASIC) also has a freecall infoline which you may use to make a complaint and obtain information about your rights. ASIC may be contacted on 1300 300 630.

Alternatively, should your complaint be in relation to the Local Government, Energy Industries Superannuation Schemes or Chifley Financial Services, further information may be found by visiting www.lgsuper.com.au, www.eisuper.com.au or www.chifley.com.